Email support
For long problems or sending screenshots, email is good here; you can neatly write about account, email protection and login issues.
Even if you write slowly, when the answer comes you can read it and review the details.
Talk to 930k support now
If you need help, live chat is fastest to 930k support; from Dhaka you will get a reply.
Open the Help Center inside the app: 930k Contact, 930k Help, and 930k Login in one place.
Download the app
How to open 930k live chat
If problems arise, you don't like waiting, so check 930k support live chat first.
Open the app, go to the help menu below, then start chat; an agent is added and most messages are answered in 25 minutes, faster at night.
Since 2021, 930k has consistently organized support; because of that experience, new users' login, device, and account questions are resolved quickly.
Two easy contact paths outside chat
Telegram message
For quick updates, Telegram works for short questions, notices and status; this path is favored by many.
People outside Dhaka who have low data can also easily send messages.
Chat questions answered quickly
- Login code not received
- What to see if device is blocked
- Which step isn't matching with bKash, Nagad or Rocket
- Which Help Center page to go to first
These four questions are the most common in live chat; the support team will give one-line guidance.
What you see on your screen, write it; that speeds up the solution and avoids repeating explanations.
930k Help Schedule
| Channel | Available times |
|---|---|
| Live chat | Open all day |
| Answered daily | |
| Telegram | Quick messages and updates |
| Help Center | You can read anytime |
In Bangladesh, bKash, Nagad and Rocket users typically want quick solutions; first write the issue and screen language in chat.
Get the 930k app, then open support
930k Support, 930k Contact, and 930k Help are at hand in the app; after logging in, open the Help menu for guidance.
From Dhaka, Bangladesh to other cities, setup is easy; press the button below to get the APK file.
Download APK